We are a firm that is raising the bar for service excellence. We pride ourselves on making sure our clients are 100% satisfied with not only the quality of our work, but also with our timely responsiveness to their needs and concerns. We understand that providing excellent service is equally as important as our ability to analyze, investigate, and evaluate a claim. This is why we have developed F.A.S.T.
To learn more about the Assurance Advantage, click on the headlines below.
The Assurance Advantage
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Fast Turnaround
The One Day Response
We understand that timeliness is critical to you and your insured; therefore, we provide written acknowledgment of the assignment and make contact with the insured within one business day. Additionally, we also return all calls from an adjuster or insured within one business day.
The Ten Day Turnaround
In order for us to complete our evaluation, we will need to obtain specific documentation from the insured or claimant. We provide a written request for this information and follow up regularly until the information is received. Once we receive all necessary documentation, we work to complete our evaluation and issue a report within 10 business days.
We understand that timeliness is critical to you and your insured; therefore, we provide written acknowledgment of the assignment and make contact with the insured within one business day. Additionally, we also return all calls from an adjuster or insured within one business day.
The Ten Day Turnaround
In order for us to complete our evaluation, we will need to obtain specific documentation from the insured or claimant. We provide a written request for this information and follow up regularly until the information is received. Once we receive all necessary documentation, we work to complete our evaluation and issue a report within 10 business days.
Always Accessible
We want our clients to feel as though they can always reach us to ask questions or maybe just check to see how a file is progressing. With the Forensic File Center, you can always see where we stand on a file by accessing a secure section of our website. Once you are logged into the Forensic File Center, you can get an update on the status and history of a file, obtain a report, post comments to a file, or search our knowledge center.
With our Assurance Live system, you can send instant messages to our firm members for a question and answer session. You can also email a copy of the transcript for your file records.
With our Assurance Live system, you can send instant messages to our firm members for a question and answer session. You can also email a copy of the transcript for your file records.
Service Guarantee
We are so confident in our ability to deliver top quality work and service that we proudly offer a 100% service guarantee. If you are not completely satisfied with our work quality and service, we will accept the portion of our fee that reflects your level of satisfaction.
Keep in mind that we do not guarantee a specific outcome. Rather, the guarantee pertains solely to the quality of our work and service that we deliver.
Keep in mind that we do not guarantee a specific outcome. Rather, the guarantee pertains solely to the quality of our work and service that we deliver.
Thorough and Understandable Reports
We realize accounting jargon is often a dry and sometimes complicated subject; therefore, we prepare our reports with the non-accountant in mind. First, we make sure that our analysis on a file is thorough and accurate. Secondly, we make sure our reports are self-sufficient, which means they stand on their own and don't require the reader to have any pre-existing knowledge about the situation at hand.
Why do we do it this way? We know there are a lot of potential users of our reports: an adjuster, a backup adjuster, another accountant, an attorney, the insured, or even a juror may have to review our work. Accordingly, we believe it is imperative that all of our reports are not only thorough, but also easy to understand.
Why do we do it this way? We know there are a lot of potential users of our reports: an adjuster, a backup adjuster, another accountant, an attorney, the insured, or even a juror may have to review our work. Accordingly, we believe it is imperative that all of our reports are not only thorough, but also easy to understand.